FAQ
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WHAT IS SILK NAILS BEAUTY?
Silk Nails Beauty is a premium nail brand established in 2017, dedicated to designing and manufacturing high-quality handcrafted press-on nails and nail care products like nail glue, polish,UV lamp and so on. We combine fashion-forward aesthetics with practical ease-of-use to provide a luxurious and accessible nail experience worldwide.
WHEN WAS SILK NAILS BEAUTY ESTABLISHED?
The brand was founded in 2017 with the mission of revolutionizing the press-on nail market through quality, innovation, and design.
WHERE IS YOUR COMPANY BASED?
Our headquarters and production facility are located in Dongguan, China, with global distribution capabilities.
WHAT MAKES SILK NAILS BEAUTY UNIQUE?
We specialize in handcrafted designs, safe materials, and customizable solutions. Each set is made with precision by professional nail artists, giving our customers salon-level results at home.
ARE YOUR PRODUCTS MADE IN CHINA?
Yes, all our products are designed and manufactured in our own factory in Dongguan, China, allowing us to maintain strict quality control and efficient production.
DO YOU HAVE YOUR OWN FACTORY?
Yes, we own and operate a professional production facility equipped with advanced tools and staffed by experienced artisans and technicians.
WHO DESIGNS YOUR NAIL SETS?
Our nail sets are created by an in-house team of nail artists and designers who follow international fashion trends and customer feedback.
ARE YOUR NAILS HANDMADE?
Yes. Each set of press-on nails is handcrafted to ensure uniqueness, consistent quality, and beautiful detailing.
HOW DO YOU ENSURE QUALITY CONTROL?
We have a strict multi-step quality control process, including material inspection, production checks, and final QC before packaging and shipping.
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DO YOU OFFER OEM/ODM SERVICES?
Yes. We provide comprehensive OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services, including custom nail designs, private labeling, and tailor-made packaging solutions.
CAN I CREATE MY OWN NAIL DESIGN WITH YOUR TEAM?
Absolutely. We collaborate with clients to bring their vision to life, offering professional advice on color, shape, and style to suit your market.
WHAT IS THE MINIMUM ORDER QUANTITY (MOQ) FOR WHOLESALE?
Our standard MOQ for wholesale orders starts at 100 sets per style. For customized designs and exclusive packaging, MOQ ranges from 300–500 sets.
DO YOU SUPPORT MIXED DESIGNS IN ONE ORDER?
Yes, we allow mixed styles in a single bulk order, helping resellers and distributors test different designs and cater to diverse preferences.
DO YOU OFFER FREE SAMPLES FOR BUSINESS CLIENTS?
We offer paid samples at first, but the cost is refundable once a bulk order is confirmed. This ensures serious inquiries and fair operations.
CAN I GET A PRODUCT CATALOG AND PRICE LIST?
Yes. You can reach out to us via email or WhatsApp to receive our latest digital catalog and wholesale price sheet.
CAN YOU PRINT OUR LOGO ON THE PACKAGING?
Yes, we offer full private-label branding, including custom logo printing, packaging inserts, barcode labeling, and more.
WHAT TYPES OF PACKAGING DO YOU OFFER?
We offer a variety of packaging options including magnetic boxes, slide-out trays, eco-friendly paper boxes, and fully customized branded packaging.
DO YOU OFFER EXCLUSIVE DISTRIBUTION RIGHTS?
Yes. We work with selected partners for exclusive representation in specific countries or regions, ensuring price protection and long-term support.
HOW DO I BECOME YOUR DISTRIBUTOR?
You can apply by contacting our sales team. We’ll review your background and market potential, then offer a partnership proposal tailored to your region.
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WHERE DO YOU SHIP FROM?
All orders are shipped from our facility in Dongguan, China. We partner with reliable logistics providers for both domestic and international deliveries.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we ship worldwide. We work with top carriers like DHL, FedEx, UPS, and EMS to ensure safe and timely delivery.
WHAT IS THE ESTIMATED DELIVERY TIME?
For standard designs, production takes 5–7 business days. Delivery time varies by region: 3–7 business days for express shipping and 10–20 business days for standard shipping.
HOW MUCH IS THE SHIPPING COST?
Shipping cost depends on your location, order size, and delivery method. We offer estimated rates and options when you place your order.
CAN YOU SHIP TO P.O. BOXES OR APO/FPO ADDRESSES?
Unfortunately, express couriers like DHL and FedEx do not deliver to P.O. boxes or APO/FPO addresses. Please provide a physical address.
CAN I TRACK MY ORDER?
Yes, once your order is shipped, we will provide a tracking number and link so you can monitor the delivery status.
DO YOU HANDLE CUSTOMS CLEARANCE?
We assist with necessary export documentation, but customs duties and import taxes vary by country and are usually the buyer’s responsibility.if you you’re still concern about this, we wiil provide with you local warehouse service, they will help handle customs clearance.
WHAT IF MY PACKAGE IS DELAYED OR LOST?
If your shipment is delayed or lost, we’ll help investigate with the courier. In case of confirmed loss, we’ll offer a replacement or refund.
CAN I CHANGE THE DELIVERY ADDRESS AFTER PLACING AN ORDER?
Please contact us as soon as possible. If the package has not yet shipped, we can update the address. Once shipped, address changes may incur additional charges.
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HOW DO I APPLY SILK NAILS BEAUTY PRESS-ON NAILS?
Clean your natural nails, push back cuticles, select the correct sizes, apply adhesive (glue or stickers), then press each nail down for 10–20 seconds.
DO I NEED TO PREP MY NAILS BEFORE APPLYING?
Yes, for best results: file nails, clean with alcohol, and avoid lotion or oils before application.
WHAT ADHESIVE SHOULD I USE?
We recommend using our high-quality nail glue for longer wear or nail stickers for a temporary look.
HOW LONG DO THE NAILS LAST?
With glue, they last 7–20 days. With adhesive tabs, around 3–5 days.
ARE THE NAILS REUSABLE?
Yes, if properly removed and stored, they can be reused several times.
HOW DO I REMOVE THE NAILS SAFELY?
Soak in warm soapy water or use nail remover. Gently lift from the side without forcing.
CAN I FILE OR TRIM THE PRESS-ON NAILS?
Yes, you can shape or trim them using a nail file or clipper.
ARE YOUR NAILS WATERPROOF?
Yes, they are water-resistant, but avoid prolonged soaking to maximize wear time
CAN I WEAR THEM WHILE DOING CHORES OR SWIMMING?
Yes, but for long wear, wear gloves when cleaning and limit time in water.
CAN I APPLY POLISH OR TOP COAT ON THEM?
Yes, you can enhance the look with polish or clear top coat, especially on matte designs.
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ARE YOUR NAILS SAFE FOR NATURAL NAILS?
Yes. Our nails are made with non-toxic materials and designed to be gentle on natural nails when used and removed properly.
WHAT MATERIALS ARE USED IN YOUR NAILS?
We use premium PMMA materials. In the nail industry, it is widely used in the form of acrylic powders for creating acrylic (crystal) nails.
ARE YOUR PRODUCTS CRUELTY-FREE?
Yes. We are a cruelty-free brand and do not test on animals.
ARE YOUR NAILS VEGAN?
Yes. All materials used in our press-on nails are 100% vegan.
DO YOUR NAILS CONTAIN HARMFUL CHEMICALS?
No. Our products are free from formaldehyde, toluene, DBP, and other harmful chemicals.
ARE YOUR ADHESIVES SAFE?
Yes. Our nail glue and adhesive tabs are dermatologically tested and safe for most skin types.
CAN KIDS USE YOUR NAILS?
We recommend our nails for ages 12 and up. Always supervise young users.
DO YOU OFFER NAILS FOR SENSITIVE SKIN?
Yes. We offer low-sensitivity adhesive options. Let us know your needs when ordering.
ARE YOUR PRODUCTS CERTIFIED?
Yes. Our factory and products comply with international safety standards such as SGS, MSDS, and CE.
HOW SHOULD I STORE THE NAILS AND GLUE?
Keep them in a cool, dry place away from sunlight. Proper storage extends product life.
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DO YOU FOLLOW NAIL TRENDS AND SEASONAL STYLES?
Yes, we stay updated with international nail trends, runway fashion, and seasonal colors. Our designers launch new collections regularly to keep your inventory fresh and fashionable.
CAN I REQUEST A SPECIFIC NAIL STYLE OR THEME?
Absolutely. You can request custom styles based on seasons, events, cultural preferences, or fashion trends. We also offer tailored designs for weddings, holidays, or brand collaborations.
WHAT NAIL SHAPES DO YOU OFFER?
We offer various shapes including almond, stiletto, square, coffin, round, and oval. We can also create custom shapes upon request.
WHAT NAIL LENGTHS ARE AVAILABLE?
Our nails come in short, medium, long, and extra-long lengths to suit different market preferences.
CAN I MIX DIFFERENT SHAPES OR LENGTHS IN A SET?
Standard sets include one shape and length, but custom mixed sets are available for bulk or promotional requests.
DO YOU OFFER MATCHING ACCESSORIES LIKE NAIL TOOLS OR GLUE?
Yes, we provide nail files, cuticle sticks, glue, adhesive tabs, and prep pads as part of retail-ready kits or separately.
CAN I REQUEST MARKETING MATERIALS OR BRAND ASSETS?
Yes. We offer product photos, videos, banners, and user guides to help you with online and offline marketing.
DO YOU SUPPORT INFLUENCERS OR BRAND AMBASSADORS?
Yes. We collaborate with beauty influencers and content creators for product testing, promotion, and reviews.
CAN YOU HELP ME PROMOTE THE NAILS IN MY MARKET?
Yes. We offer content co-creation, social media tips, campaign ideas, and promotional materials tailored to your region.
WHAT IF I RECEIVE NEGATIVE CUSTOMER FEEDBACK?
We offer support in handling complaints, providing replacement solutions, and adjusting product designs based on feedback.
DO YOU OFFER TRAINING ON PRODUCT APPLICATION?
Yes. We provide digital training materials, videos, and tips to help your team and customers apply the nails professionally.
CAN I USE YOUR VIDEOS AND IMAGES FOR MY STORE?
Yes. Distributors and resellers may use our media materials with proper credit or authorization.
CAN I CO-BRAND WITH SILK NAILS BEAUTY?
Yes. We offer flexible co-branding solutions including dual logos, custom packaging, and co-promotional campaigns.
DO YOU OFFER STARTER KITS FOR NEW SELLERS?
Yes. Our starter kits include best-selling styles, marketing tools, and guides to help new partners get started quickly.
WHAT SUPPORT DO YOU OFFER TO YOUR RESELLERS?
We provide product training, priority production, brand resources, customer service support, and sales advice.
DO YOU PROVIDE A RESELLER PRICE LIST?
Yes. Once approved as a reseller, you will receive access to tiered pricing based on order volume.
CAN I SELL YOUR NAILS ONLINE OR OFFLINE?
Yes. You may sell via e-commerce, social media, salons, boutiques, and pop-up shops.
WHAT SOCIAL MEDIA PLATFORMS DO YOU USE?
We’re active on Instagram, TikTok, Facebook, Pinterest, and YouTube. You can follow and tag us for features and reposts.
DO YOU OFFER SPECIAL DEALS FOR RETURNING CUSTOMERS?
Yes. We have loyalty pricing, bulk discounts, seasonal promotions, and early access to new collections.
WHAT’S YOUR RETURN OR REFUND POLICY?
For business clients, we handle returns for quality issues or misdeliveries. For retail, policies depend on the seller.
WHAT IF MY PRODUCTS ARRIVE DAMAGED?
Please contact us within 3 days of receipt with photos. We’ll resolve the issue promptly with a replacement.
CAN I VISIT YOUR FACTORY OR SHOWROOM?
Yes. We welcome partner visits by appointment. Virtual tours are also available.
DO YOU ATTEND INTERNATIONAL TRADE SHOWS?
Yes. We participate in exhibitions such as Cosmoprof, Beautyworld, and local trade events.
CAN YOU HELP ME WITH PRICING STRATEGY?
Yes. We provide guidance on retail pricing, bundling, and promotions based on market research.
DO YOU OFFER DROPSHIPPING SERVICES?
Yes. We support dropshipping with plain-label or branded packaging based on your business model.
AN I GET EXCLUSIVE RIGHTS TO SELL IN MY COUNTRY?
Yes. We offer regional exclusivity to committed partners based on sales targets and cooperation agreements.
CAN I CUSTOMIZE NAIL KIT CONTENTS?
Yes. You can choose glue, stickers, tools, instructions, and packaging based on your preferences.
HOW CAN I BOOST NAIL SALES IN MY STORE?
Use in-store displays, social media content, bundle offers, influencer collaborations, and seasonal themes.
DO YOU PROVIDE TESTIMONIALS OR USER REVIEWS?
Yes. We can share real user feedback, testimonials, and video reviews for your marketing use.
HOW DO I REQUEST A QUOTATION?
Contact us with your order quantity, style preferences, and destination. We’ll send a detailed quote within 24 hours.
DO YOU OFFER PACKAGING WITHOUT LOGOS?
Yes. We offer plain packaging options for white-label or stealth dropshipping businesses.
WHAT IF I WANT TO SELL AT SALONS OR SPAS?
We offer salon-friendly kits and displays. You can also offer services using our reusable press-on nails.
CAN I CHANGE MY ORDER AFTER PAYMENT?
Contact us immediately. If production hasn’t started, we can modify the order. Changes after production may incur fees.
HOW DO I START MY OWN NAIL BRAND WITH YOU?
We guide you through design, packaging, branding, and marketing. We handle production while you focus on sales.
WHAT’S YOUR LEAD TIME FOR CUSTOMIZED ORDERS?
Customized orders usually take 10–15 business days depending on complexity and quantity.
CAN I REQUEST ECO-FRIENDLY OPTIONS?
Yes. We offer recyclable packaging and low-impact production choices on request.
DO YOU PROVIDE CERTIFICATION FOR CUSTOMS CLEARANCE?
Yes. We offer certificates like invoice, packing list, MSDS, CO, and other compliance documents.
DO YOU OFFER PAYMENT PLANS FOR LARGE ORDERS?
For qualifying partners, we may offer split payments or deposits with balance before shipment.
HOW DO I CONTACT CUSTOMER SERVICE?
You can reach us by email, WhatsApp, or social media. We respond within 24 hours on business days.
CAN I REORDER TOP-SELLING DESIGNS?
Yes. We keep records of previous orders and can quickly restock your bestsellers.
CAN YOU MATCH NAIL DESIGNS TO FASHION BRANDS OR EVENTS?
Yes. We create matching sets for fashion events, clothing lines, or promotional themes.
WHAT’S THE DIFFERENCE BETWEEN MATTE AND GLOSSY FINISHES?
Matte nails have a soft, non-shiny look. Glossy nails are smooth and reflective. We offer both for most designs.
ARE THERE BUNDLE OFFERS OR GIFT SETS?
Yes. We offer holiday gift boxes, bridal sets, and promotional bundles that make great resale items.
CAN I RUN LIMITED EDITION COLLECTIONS?
Yes. We support limited runs for exclusive drops and marketing campaigns.
CAN YOU HELP ME WITH A BRAND STORY OR PRODUCT COPY?
Yes. We assist with product descriptions, brand narratives, and taglines for websites or packaging.
HOW DO I BECOME A BRAND AMBASSADOR?
Apply via email or social media. We look for people with creativity, engagement, and passion for nails.
DO YOU SUPPORT WOMEN-OWNED BUSINESSES?
Yes. We proudly support female entrepreneurs through special programs and collaborations.
DO YOU PROVIDE NAIL ART TUTORIALS?
Yes. We offer tutorial videos and step-by-step guides for application, styling, and design enhancement.
WHAT’S YOUR VISION FOR SILK NAILS BEAUTY?
To empower individuals worldwide with beautiful, easy-to-use nail products that inspire creativity, confidence, and self-expression.
HOW CAN I BECOME YOUR DISTRIBUTOR PARTNER?
You can contact our sales team for more information about partnership opportunities and cooperation details.